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Frequently Asked Questions
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FAQ - General Questions
How far in advance should we begin planning our order?
We recommend beginning the process as early as possible, especially for highly customized products or large group orders. Early planning provides more flexibility for design development, approvals, production scheduling, and delivery coordination.
What is your typical production timeline?
Production timelines vary based on product type, order size, customization level, seasonal demand, and approval timing. Your G2 representative will provide estimated timelines during the quoting process.
Do you offer rush production?
Rush production may be available depending on production capacity, material availability, and project scope. Additional fees and expedited shipping costs may apply.
Do you ship nationwide?
Yes. We regularly ship products throughout the United States and can also support select international shipments.
Can multiple products be combined into one order?
In many cases, yes. Combining products into a coordinated order can help simplify communication, approvals, and delivery logistics.
Can you match our existing uniforms, branding, or colors?
Yes. We can often match or complement existing branding,
color palettes, and uniform programs to help maintain visual consistency across
your organization.
Do you work with schools and booster organizations?
Absolutely. We regularly work with schools, booster
organizations, independent programs, colleges, and arts organizations of all
sizes.
Will we have a primary point of contact?
Yes. Your assigned G2 representative will help guide your project throughout the design, production, and delivery process.
FAQ - Starting An Order
How do we request a quote?
You can contact our team through our website, email, or your G2 representative. Providing detailed information helps us prepare an accurate quote more efficiently.
What happens after we submit a quote request?
A G2 representative will review your information, discuss project details with you, and begin preparing pricing, timelines, and design recommendations.
What happens after we submit a quote request?
A G2 representative will review your information, discuss project details with you, and begin preparing pricing, timelines, and design recommendations.
Will we receive artwork proofs before production?
Yes. Final artwork approvals are typically required before production begins to help ensure accuracy.
What information should we provide when requesting a quote?
Helpful information may include organization name, product type(s), estimated quantities, desired delivery date, design ideas or inspiration, budget considerations, and existing branding or artwork.
How does sizing work?
Sizing methods vary by product type and may include size charts, sample garments, fitting events, or digital size collection processes.
Do we need finalized artwork before contacting G2?
No. Many projects begin with concepts, themes, reference images, or general creative discussions before artwork is finalized.
When should we place our order for fall delivery?
The earlier the better. Fall is typically one of the busiest production seasons, so early planning helps maximize scheduling
flexibility and reduce timeline pressure.
FAQ - Existing Orders
How do we check the status of our order?
Your G2 representative can provide updates regarding approvals, production progress, estimated completion timing, and shipping
status.
Can changes be made after approval?
Changes may be possible depending on the stage of production. However, approved projects often move quickly into manufacturing, so additional costs or delays may apply.
Can we add items to an existing order?
In many cases, yes. Additional items may require adjusted timelines depending on material availability and production scheduling.
What if our delivery timeline changes?
We understand that schedules sometimes shift. Contact us as early as possible so we can review available options.
Will we receive tracking information?
Yes. Tracking information is typically provided once shipments leave our facility.
FAQ - Delivery, Care & Support
What should we do when our order arrives?
We recommend inspecting all items promptly upon delivery to verify quantities, sizes, and overall condition.
What if items arrive damaged or incomplete?
Please contact us as soon as possible with photos and details so our team can review the issue and help resolve it quickly.
How should garments be washed and cared for?
Care instructions vary by product and material type. Specific care recommendations are typically included with your order.
Do you offer alterations or repairs?
Certain alterations and repair services may be available depending on the product type and situation.
Can we reorder replacement items later?
In many cases, yes. Availability depends on materials, artwork retention, and production timelines.
FAQ - Billing & Payment
What payment methods do you accept?
We accept several forms of payment, which may include ACH transfers, checks, credit cards, and approved institutional purchasing methods.
Are deposits required?
Many custom projects require a deposit before production begins. Deposit requirements may vary by project type.
When is final payment due?
Final payment timelines are typically outlined in your quote, invoice, or sales agreement.
When is final payment due?
Final payment timelines are typically outlined in your quote, invoice, or sales agreement.
Can schools pay using Purchase Orders?
Yes. We regularly work with schools and organizations
utilizing Purchase Orders and institutional payment processes.
What happens if payment is delayed?
Delayed payments may impact production scheduling, shipment timing, or future ordering eligibility.