Shipping
What shipping company do you use?
We determine the most economical shipping carrier for each order.. Most items are shipped by Fed Ex, UPS or USPS. Some larger items ship by truck carrier. We have adjusted our shipping methods to offer the best possible value we can.
How long will it take for items to get to me?
Most items ship via Fed Ex Ground, UPS or USPS. Transit time depends on the carrier. Credit card orders are processed immediately and in stock items will ship within 1-3 business days or less. Packages typically arrive in 2-7 business days depending on your location. Custom items are produced and shipped as quickly as possible.
I need Next Day Air Shipment. When should I place the order?
Orders must be placed and paid by 10:00AM Eastern Time (EST).
Returns
What is your return policy?
Due to the current global supply shortages, labor changes and other logistics…all sales are final!
We are temporarily not accepting returns or exchanges UNLESS the item received is defective, damaged or if we have shipped incorrect items rather than what was ordered.
- If you receive defective or damaged goods please notify us immediately. We must be notified within 10 days from receipt of goods via email. orders @g2performance.com. Please notify us with photos and explanation of the damage, or issue along with the order number.
- Items may be warranted from their manufacturer and may vary by product or manufacturer. To exercise your rights under this warranty, contact our Customer Service Team for a Return Authorization Number (RA). Customer is responsible for return shipping. We hereby DISCLAIM ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. G2 PERFORMANCE SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES that may be suffered as a result of manufacturing defects in, or the use of, goods sold by G2. Warranties and/or remedies provided by any third party manufacturer of goods sold by G2 Performance give you specific legal rights and you may have other rights which vary from state to state as some states do not allow the exclusion of warranties, incidental or consequential damages or the limitation of remedies.
How do I change quantities or cancel my order?
Unfortunately, once your payment has been submitted you cannot modify or cancel your order. If you want to add new items, please place a new order. If you have any questions, contact us by emailorders@g2performance.com.